Year: 2025
Type: article
Study design: Observational Study
Abstract: This study ascertained the level of satisfaction of the stakeholders on the educational services of an International Business College during School Year 2016-2017. The descriptive research design was applied and utilized both quantitative and qualitative approaches. A researcher-made questionnaire was employed to gather primary quantitative data from the responses of the total 109 students of the College. On the other hand, a Focus Group Discussion was adopted to gather the qualitative data from selected 8 students and 8 parents to determine the factors affecting decision to stay while 8 drop-outs to identify factors affecting to leave. The findings revealed that majority of the students were female, mostly were Bachelor of Science in Business Administration (BSBA) with family income of less than P20,000 and residents of Bacolod City. The result further suggested that in general, students expressed high satisfaction on the educational services of the College and also manifested high satisfaction on curriculum and instructions, faculty, library physical facilities, student services and administration. Stakeholders' decision to stay in an International Business College was influenced by the three (3) year curriculum offering and the main reason to leave the College was financial problem.
Authors: Julie Ann Gallego, Democrito Juyamao Jr., Emee Juyamao, Anthony Gallego
Institutions: West Negros University, University of St. La Salle
Language: English
Subfield: Education
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W4409194534