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A Study on Reverse Logistics: Managing Returns for Enhanced Customer Satisfaction and Cost Efficiency

Year: 2025

Type: article

Abstract: Reverse logistics is an essential aspect of modern supply chain management, involving the return, refurbishment, recycling, and disposal of goods. With the rapid expansion of e-commerce and sustainability initiatives, businesses are increasingly focusing on optimizing reverse logistics for cost efficiency and improved customer satisfaction. This study explores key trends, challenges, and technological advancements in reverse logistics. It also highlights the role of efficient return policies, automation, and third-party logistics providers (3PLs) in reducing costs and enhancing customer experience. The findings suggest that businesses adopting strategic reverse logistics solutions can achieve higher profitability while promoting sustainability.

Source: International Journal For Multidisciplinary Research

DOI: 10.36948/ijfmr.2025.v07i02.40242

Authors: Dev Parmar, Sapna Nishad -

Language: English

Topic: Sustainable Supply Chain Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Responsible consumption and production

Open Access status: hybrid

OpenAlex ID: W4409194558

FWCI: 0.916

Cites:

Cited by: 1

Related to: 10