Charting Employee Satisfaction in U.S. Hospitals: Insights into Job Fulfillment, Stressors, and Involvement
Year: 2025
Type: article
Abstract: Objectives The quest of delivering improvement in health care quality always remain a tough war and this is mainly because of the intricate nature of health care systems which often require interventions that will spur improvement in all aspects of organizational performance. Among these factors, healthcare workers emerge as the most critical component that influence the quality of care. Their satisfaction and well being has a great link towards the efficiency of healthcare. The publication objectives are to: Identify key factors influencing employee satisfaction in U.S. hospitals, such as leadership quality, career growth, and workplace culture. Examine workplace stressors like excessive workloads and poor management that lead to dissatisfaction and burnout. Highlight the role of leadership in shaping positive employee experiences and organizational outcomes. Link employee satisfaction to improved patient care and overall organizational performance. Provide actionable insights for enhancing retention, reducing turnover, and fostering a supportive work environment. Methods The research was conducted based on a thorough analysis of 6,900 employee reviews published on Glassdoor. The reviews considered were published between January 2023 and April 2024. This study used a mixed methods research approach, integrating qualitative and quantitative elements to provide a comprehensive analysis. Results The study results indicate that job satisfaction is deeply dependent on factors such as management's attitude and professionalism, interpersonal relationships, effective workload management, and career development opportunities. Additionally, stressors such as high patient-to-staff ratios, lack of flexible work scheduling solutions, and unprofessional administrative support are significant factors contributing to job dissatisfaction and burnout. Conclusion The study emphasizes the crucial role of overall leadership quality in shaping employee satisfaction and the destructive impact of toxic managerial behaviors. It also highlights the need for systematic encouragement of management to improve their skills in using soft management tools.
Authors: Robert Karaszewski, Edyta Skibińska
Institution: American University in the Emirates
Language: English
Subfield: Research and Theory
Field: Nursing
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4409197859