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Optimizing Quality Management in the Public Health Sector: Measuring Patient Satisfaction

Year: 2025

Type: article

Abstract: Patient satisfaction is an essential indicator in assessing the quality of care, reflecting their expectations and perceptions. This article examines the most relevant tools and methods for measuring this satisfaction, with the aim of providing reliable and representative results for hospital services, thus helping to improve the performance of healthcare systems.

Source: Journal of Posthumanism

DOI: 10.63332/joph.v5i1.560

Authors: Moukhafi Sahar, Msatfa Zouheir, Nabaouia Idrissi, Sarah Mahir, El Massaoudi El Mahdi, Zaynab Hijab

Institutions: Université Ibn-Tofail, Université Hassan 1er, National School of Business and Management in Settat, Mohammed V University

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: diamond

OpenAlex ID: W4409199587

FWCI:

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Related to: 10