Unmasking connections: Social network analysis of a statewide social care network during the COVID–19 pandemic
Year: 2025
Type: article
Abstract: 55 of 58 enrollment, outreach, and generating referrals to CBOs through the FindHelp platform.Results: Between January 2024 and December 2024, the pilot sites generated 5237 Compass Rose episodes.Of those patients with an episode (i.e., at least one social risk factor), 3480 (66%) declined assistance and 1757 (34%) requested support to help address their need(s).The most common type of support requested related to food insecurity (n = 937, 53%), followed by assistance related to transportation needs (n = 479, 27%), utilities (n = 453, 26%), and housing (n = 416, 24%).Conclusion: Over half of patients who identified social risks declined assistance and the high degree of variation across sites indicates that screening for need for assistance may be an important consideration for any clinic screening for social risks.Compass Rose is adaptable across and variety of clinical contexts and easy to use.Connecting with patients asynchronously was identified as a limitation, and further refinement of workflows can be explored to support both synchronous and asynchronous interventions.
Source: Health Services Research
Authors: Zackery White, Amanda Terry, Halima Ahmadi–Montecalvo, Gillian Feldmeth
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
OpenAlex ID: W4409202670