Year: 2025
Type: article
Abstract: Г. В. Машіка, д. геогр.н., професор, завідувач кафедри туризму, ДВНЗ "Ужгородський національний університет" Н. М. Гоблик-Маркович, к. е. н., доцент кафедри менеджменту, управління економічними процесами та туризму, Мукачівський державний університет С. І. Микуланинець, к. е. н., ст.викладач кафедри менеджменту, управління економічними процесами та туризму, Мукачівський державний університет УПРАВЛІННЯ ОСНОВНИМИ ТА ЗАБЕЗПЕЧУВАЛЬНИМИ ПРОЦЕСАМИ ПІДПРИЄМСТВ ТУРИЗМУ І ГОТЕЛЬНО-РЕСТОРАННОЇ СПРАВИ The modern tourism and hospitality sector is constantly changing under the influence of digitalization, innovations, and shifts in consumer preferences.These changes lead to continuous transformations in core and supporting processes, the content of which affects the ability of such businesses to achieve strategic and operational goals.Therefore, the study aims to identify the features of managing core and supporting business processes in tourism and hospitality enterprises.The management of core and supporting processes in tourism and hospitality enterprises is based on a process approach, which encompasses the organization, planning, control, and optimization of activities to ensure the comfort of guests' accommodation, meals, and leisure.It has been proven that the approach focuses on the continuity, structure, flexibility, and efficiency of individual business processes.Note that the core business processes of tourism and hospitality enterprises are aimed at creating the primary value for the client.These include the provision of tourism services (organization of tours, excursions, transportation, leisure activities), hotel services (booking, accommodation, cleaning, additional services), restaurant services (food preparation, guest service, dish delivery), and the organization and hosting of events and functions (conferences, weddings, corporate events).It's stated that supporting processes contribute to maintaining the profitability of core processes and include personnel management (hiring, training, employee motivation), material and technical support management (procurement of products, equipment, inventory), accounting and financial management (payments, budgeting, financial control), IT support and automation (online booking, CRM systems, review management).Comprehensive management of the business processes outlined above ensures the smooth operation of tourism and hospitality enterprises, providing high-quality service for guests and a stable financial outcome for business.Promising areas of research include personnel management processes optimization, accounting, financial management automation, and improvement of IT support systems to enhance the efficiency and quality of service in tourism and hospitality enterprises.
Source: Agrosvit
Institutions: Uzhhorod National University, Mukachevo State University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409209736