Year: 2025
Type: article
Abstract: The Airline Management System (AMS) is a comprehensive platform for optimizing and improving airline operations, addressing key challenges such as flight scheduling, reservation management, customer service, baggage tracking, and dynamic pricing. The system integrates multiple modules that work together to manage passenger reservations, flight operations, personnel management, and maintenance planning. Key features include automated ticketing, real-time communications, proactive delay and cancellation management, and transparent refund and compensation processes. The system addresses modern challenges such as fluctuating ticket prices, customer service issues related to delayed or lost baggage, and the impact of a negative social media presence on a brand's reputation. By leveraging data analytics and mobile applications, the system enables airlines to offer more personalized services, improve operational efficiency, and increase passenger satisfaction, while ensuring compliance with regulatory requirements. The main objective of the airline management system is to improve operational efficiency, reduce customer dissatisfaction and build strong customer relationships, thereby creating a smooth and positive travel experience.
Authors: Maiyanga K.A, O.J.Oluwale
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4409304704