Role of Artificial Intelligence in Shaping Consumer Experience and Loyalty in Fashion E-Commerce
Year: 2025
Type: article
Study design: Observational Study
Abstract: The application of Artificial Intelligence (AI) in digital fashion retail has transformed shopping experiences for consumers via personalized suggestions, dynamic pricing, and AI-powered customer interaction. This research investigates the influence of AI-based personalization on consumer experience and purchasing choices, considering user behavior, satisfaction, and trust in AI-based platforms. Based on a sample of 120 respondents and statistical analysis via SPSS, the study identifies the ways in which AI-enabled customization promotes user engagement and purchase intention. The research indicates that recommendations made possible via AI have a strong impact on buying behavior through customized shopping experiences. Data privacy and algorithmic bias concerns still are ongoing issues. The research finds that while AI personalization improves customer satisfaction and sales, both automation and human intervention should strike a balance to achieve sustainable success in the fashion retail business. Keywords AI-powered personalization, online fashion retail, consumer behavior, purchase decisions, customer experience
DOI: 10.55041/ijsrem44114
Author: Dr. S. Radha
Institution: Sri Ramakrishna College of Arts and Science
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W4409307090