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Enhancing service quality in Indonesias fashion retail: a combined approach of importance-performance analysis and house of quality

Year: 2025

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2025.10070565

Authors: Hania Aminah, Hamidah Hamidah, Andreas Wijaya, Antoni Ludfi Arifin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409347741

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