Work

The Quality of Services of Vehicle Maintenance Stations Assessment Analysis

Year: 2025

Type: article

Abstract: The article is devoted to identifying key factors influencing the level of service in car repair shops. Guided by the basic provisions of the theory of total quality management (TQM) for assessing the services provided by car service stations, the authors propose using the theory of attractive quality. The results of this study can serve as a basis for developing recommendations for improving the quality of services, increasing competitiveness and customer satisfaction.

Source: IZVESTIA VOLGOGRAD STATE TECHNICAL UNIVERSITY

DOI: 10.35211/1990-5297-2025-1-296-74-77

Authors: E.G. KRYLOV, N.V. KOZLOVTSEVA, A.V. KAPITANOV, E.CH. CHIBANGU

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4409368307

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