Facial or non-facial? The impact of emoji types on chatbots’ service recovery
Year: 2025
Type: article
Authors: Wenzhong Wei, Zhihao Cai, Minrui Mao
Institution: Shandong University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4409368639