Work

Operational risk of customer participation – reduce it or accommodate it?

Year: 2025

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-01-2024-0023

Authors: Namkyung Lee, Sangjoon Lee

Institutions: Korea University, Dongguk University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409369522

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Cites: 56

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Related to: 10