Year: 2025
Type: article
Abstract: The banking sector experiences a transformation through artificial intelligence because it improves operational efficiency as well as customer experience. The paper provides a review of recent studies about AI implementation in banking operations, which evaluates its effects on operational automation while lowering costs and managing risks and detecting fraudulent activities. After implementing robotic processes in the financial sector, it shows how to optimize the operation process along with accurate services. Advanced analytics combined with chatbots creates personalized customer service that produces better customer satisfaction and strengthens the connection between banking institutions and their clients. The paper evaluates ethical issues regarding data privacy together with job elimination and machine learning transparency before providing recommendations for AI implementation. This evaluation combines the exploration of advantages and obstacles to deliver a complete understanding of how financial sector transformation through AI will unfold with guidelines for ethical, sustainable, innovative development.
Authors: Md Kamrul Islam, Tariqul Islam
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409394583