Year: 2025
Type: article
Abstract: The Online Chatbot-based Ticketing System is a modernsolution designed to enhance customer support operationsby utilizing artificial intelligence (AI) to automate the ticketgeneration process. By integrating a chatbot interface, thissystem enables users to easily report issues, requestassistance, and manage their support queries through aconversational platform. The chatbot employs naturallanguage processing (NLP) to accurately understand userinputs and automatically create tickets based on predefinedcategories, such as problem type, urgency, and priority.
Authors: Divesh Mali, Jasmeet Salhotra, Dnyaneshwari Waikar, Nandini Jadhav, Shakil Tamboli
Institution: D.Y. Patil University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4409394729