Innovations in the public sector in response to the challenges of neurodiversity – findings from Krakow
Year: 2025
Type: article
Study design: Observational Study
Abstract: Purpose: The article analyzes innovations in public services in the context of the specific needs of neurodivergent individuals. The aim of the study is to identify key challenges associated with the implementation of these solutions and to evaluate their effectiveness based on an analysis of selected public services in Krakow. Design/methodology/approach: The article employs a mixed-method approach, combining a literature review on innovations in the public sector and neurodiversity issues with empirical research. The study involved a survey conducted among students of Krakow’s universities (N = 624) and a focus group interview with experts. The survey assessed the perception of the need for public service adaptations, while the expert interview provided in-depth insights into the challenges associated with implementing innovations in this area. Findings: The majority of respondents recognize the need for improvements in the sensory accessibility of public services. The study indicates that this issue is systemic and requires a comprehensive approach. The findings also highlight a low level of public awareness regarding the needs of individuals on the autism spectrum and emphasize the necessity of actively involving them in the process of designing and evaluating implemented solutions. Research limitations/implications: Given that the study was conducted among students, its results cannot be directly generalized to the entire population. It is recommended to extend the analysis to other user groups and a broader range of public services. Practical implications: The research findings indicate the need to view adaptations for neurodivergent individuals not only as a legal requirement but as an integral part of a modern approach to public service management. The implementation of innovations in this area should incorporate evaluation mechanisms and active user participation, which will enhance the effectiveness of the adopted solutions. Social implications: The analysis highlights the importance of raising public awareness about the needs of neurodivergent individuals and the necessity of conducting educational initiatives. Improving the accessibility of public services can contribute to greater social inclusion and an enhanced quality of life for individuals on the autism spectrum. Originality/value: The article introduces a new perspective to research on public sector innovations, presenting adaptations for neurodivergent individuals as an integral part of public service management strategies. The findings may be useful for policymakers, researchers, and public organizations seeking effective methods to adapt services to the needs of neurodivergent individuals. Keywords: public services, public sector innovations, neurodiversity. Category of the paper: Research paper.
Authors: Mariola Wiater, Dariusz Firszt
Language: English
Subfield: Safety Research
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409425747