Interactional Injustice, Stress, and the Rise of Coworker Incivility: A Time-Lagged Study in the Banking Sector of Pakistan
Year: 2025
Type: article
Study design: Observational Study
Abstract: The study aims to examine the relationship between interactional injustice and perceived coworker incivility directly and through stress, building on stress-appraisal theory. The theory provides the framework for how individuals interpret and respond to stressors. The time-lagged study design was used to collect data from 192 bank employees, and data was analyzed by developing and testing a structural model in AMOS. The finding reveals that interactional injustice and stress are positively related to perceived coworker incivility. Moreover, the stress significantly mediated the relationship between interactional injustice and perceived coworker incivility. The primary novelty of the current study lies in developing a framework that identifies the antecedent of coworker incivility and the mechanism that breeds incivility at work. In this way, the current study offers actionable insights for managers to foster fair interpersonal treatment in the workplace that can reduce stress and perceived coworker incivility. Moreover, the current study was conducted in Pakistan's banking sector. Future research may be conducted in other sectors to generalize the findings.
Source: Pakistan Business Review
Authors: Nasreen Anis, Tariq Hameed Alvi, Ahmad Qammar
Institutions: COMSATS University Islamabad, Forman Christian College
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409435072