Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat pada Dinas Pendidikan Kabupaten Ogan Komering Ilir
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aims to analyze the influence of public service quality on community satisfaction in Ogan Komering Ilir Regency, focusing on the Department of Education. The research employed a quantitative approach with a saturated sampling method, involving all service recipients during the study period. Data were collected using a Likert-scale-based questionnaire and analyzed using SPSS version 27. The results revealed that service quality significantly influences community satisfaction, with an R value of 0.383, R Square of 0.147, t value of 2.381, and a significance level of 0.023. These findings indicate that improvements in reliability, responsiveness, empathy, assurance, and tangible aspects can enhance community satisfaction. This study provides a foundation for developing strategies to improve public service quality at the Department of Education in Ogan Komering Ilir Regency, particularly by focusing on the most impactful service quality indicators. Although limited to a local context and cross-sectional data, the results offer valuable insights for enhancing service quality.
Authors: Hasma Wati, Djoesept Tarigan
Institutions: Indonesia Open University, Universitas Satya Negara Indonesia
Language: English
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W4409454592