Work

Revisiting the service quality dimensions of banks in India during the pandemic times: the moderating role of gender and banking experience

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Indian Culture and Business Management

DOI: 10.1504/ijicbm.2025.145666

Authors: Charu Saxena, Pardeep Kumar

Institution: Chandigarh University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4409458751

FWCI: 1.313

Cites:

Cited by: 1

Related to: 10