Work

Transparency, Governance, and Public Service Management: Challenges of Citizen Participation in Ecatepec de Morelos

Year: 2025

Type: article

Abstract: Innovation in public sector management is essential for improving service delivery and strengthening citizen trust. However, in highly populated municipalities with budgetary constraints, such as Ecatepec de Morelos, administrative opacity and inefficiencies in the provision of essential services pose significant structural challenges. This study examines the relationship between citizens’ perceptions of public resource management and the quality of municipal services, with a particular focus on transparency and accountability. Through perception surveys, statistical analysis, and documentary review, the research identifies operational barriers affecting the provision of basic services such as potable water, sanitation, and public lighting. The findings reveal high levels of citizen dissatisfaction and distrust in local institutions, highlighting the urgent need to implement innovative strategies to optimize resource allocation and enhance municipal governance. This study contributes to the ongoing discussion on public sector modernization by emphasizing the need for participatory decision-making mechanisms, strengthened transparency, and the adoption of best practices in municipal management.

Source: Administrative Sciences

DOI: 10.3390/admsci15040144

Authors: Alan Jesús Torres-Sandoval, María Elena Tavera-Cortés, Marco Aurelio Acevedo-Ortiz, Yolanda Donají Ortiz-Hernández

Institution: Instituto Politécnico Nacional

Language: English

Topic: Public Policy and Governance

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Sustainable cities and communities

Open Access status: gold

Estimated APC paid: $1,689