Work

Utilizing Natural Language Processing in Chatbots for Integrated Complaint Management Application: A Case Study of PT PLN (Persero) ULP Padalarang

Year: 2024

Type: conference-paper

Source: International Seminar on Research of Information Technology and Intelligent Systems (ISRITI)

DOI: 10.1109/isriti64779.2024.10963544

Authors: Asty Ayu Mutiari, Lukito Edi Nugroho, Mutiara Auliya Khadija

Institutions: Universitas Gadjah Mada, Sebelas Maret University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDGs: Industry, innovation and infrastructure, Affordable and clean energy

Open Access status: closed

OpenAlex ID: W4409494784

FWCI: 0.294

Cites: 12

Cited by: 1

Related to: 10