The Influence of Laboratory Analyst Performance, Examination Equipment and Work Environment on Patient Satisfaction in Hospital X Through Waiting Time Efficiency Laboratory Examination Results
Year: 2024
Type: article
Study design: Observational Study
Abstract: This study examines the influence of laboratory analyst performance, examination equipment, and work environment on patient satisfaction at Hospital X through the efficiency of laboratory test result waiting times. This research employs a quantitative method. The sample consists of the entire population, using a saturated sampling/census technique, which includes 15 laboratory staff and 15 patients who visited the laboratory at Hospital X, selected through a non-probability sampling technique. Data collection was conducted using a questionnaire, and data analysis was carried out using the Smart PLS 4 method. The results are as follows: 1) Laboratory analyst performance, examination equipment, and work environment do not influence the efficiency of laboratory test result waiting times. 2) Laboratory analyst performance, examination equipment, and work environment do not influence patient satisfaction at Hospital X. 3) The efficiency of laboratory test result waiting times influences patient satisfaction at Hospital X. This study demonstrates that patient satisfaction at Hospital X is affected by the efficiency of laboratory test result waiting times.
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: hybrid
OpenAlex ID: W4409505277