Work

The role of perceived justice and emotions in service recovery process: insights from the banking sector

Year: 2025

Type: article

Study design: Observational Study

Source: Business Process Management Journal

DOI: 10.1108/bpmj-12-2024-1247

Authors: Attia Abdelkader Ali, Andreia Gabriela Andrei, Felipe Ruiz-Moreno, Giovanna Bagnato

Institutions: Assiut University, Alexandru Ioan Cuza University, University of Alicante, University of Turin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4409574052

FWCI: 2.564

Cites: 98

Cited by: 2

Related to: 10