Employee satisfaction with occupational health practitioners in the Gert Sibande District, Mpumalanga
Year: 2025
Type: article
Study design: Observational Study
Abstract: Client satisfaction is a critical indicator of service quality in occupational health settings, yet research in this area remains limited, particularly in South Africa. This study explores employee satisfaction with occupational health practitioners (OHPs) in the Gert Sibande District, Mpumalanga, focusing on key factors such as communication, professionalism, confidentiality, and the overall quality of service delivery. A cross-sectional, quantitative study was conducted using a validated patient satisfaction survey to assess the perceptions of employees accessing occupational health services. The findings revealed a high overall satisfaction rate, with the majority of employees reporting positive experiences regarding trust, professionalism, and the consultation environment. However, concerns were raised regarding communication practices, waiting times, and confidentiality. These results underscore the need for ongoing improvements in occupational health service delivery to enhance employee trust and engagement. Addressing these concerns through targeted interventions could improve employee health outcomes and workplace productivity.
Author: Kavitha Naicker
Language: English
Subfield: Occupational Therapy
Field: Health Professions
Domain: Health Sciences
Open Access status: hybrid
OpenAlex ID: W4409590084