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Enhancing E-commerce complaint management with digitalization for sustainable economic growth and SDGs 8 alignment: A case study from Indonesia

Year: 2025

Type: article

Source: Journal of Information Technology Teaching Cases

DOI: 10.1177/20438869251335684

Authors: Jessica Hermawan, Liliana Inggrit Wijaya, Andri Rianawati

Institution: University of Surabaya

Language: English

Topic: E-commerce and Technology Innovations

Subfield: Business and International Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Responsible consumption and production, Industry, innovation and infrastructure, Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4409599530

FWCI: 10.22

Cites: 23

Cited by: 5

Related to: 10