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Can corporate social responsibility and recovery justice restore customer identification following service failure?

Year: 2025

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-06-2024-0276

Authors: Ho Yan Kwan, Noel Yee-Man Siu, Junfeng Zhang, Bradley Richard Barnes

Institutions: Hong Kong Baptist University, Lingnan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409646808

FWCI: 2.564

Cites: 118

Cited by: 2

Related to: 10