Enhancing Customer Experience and Social Impact: The Role of Chatbots and Virtual Assistants in Modern Customer Interaction
Year: 2025
Type: article
Abstract: The advent of artificial intelligence has transformed customer interactions across various industries. Chatbots and virtual assistants have emerged as pivotal tools in enhancing customer experience while also driving social impact. This paper explores how these AI-driven technologies improve efficiency, personalize customer engagement, and contribute to social welfare through accessibility and inclusivity.
Source: ComFin Research
Authors: P Sankari, K Raja
Institution: KV Institute of Management and Information Studies
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4409697403