Year: 2025
Type: conference-paper
Abstract: This study analyzes conflict management strategies at PT Prager Kencana, focusing on three types of conflict: between employees, with superiors, and work-related. Conflicts between employees often arise from personality differences and personal issues, such as debts, which can be resolved through open communication and clear lending policies.This research methodology uses a qualitative approach with data collection methods through in-depth interviews, observations, and document analysis. Conflict within a team is often considered as one of the main obstacles to improving organizational performance. This study aims to analyze the conflict management strategies implemented at PT Prager Kencana and their impact on team performance. By using case study methods and in-depth interviews with team members. Conflict with superiors is usually caused by micromanagement, which reduces employee motivation. Therefore, evaluating leadership styles and management training is important to increase employee autonomy. Inequity in the distribution of workload is also a source of tension; open discussion and a project management system can increase transparency and collaboration. With a structured approach, such as effective communication and understanding of team personalities, PT Prager Kencana can manage conflict better. This study emphasizes the importance of a culture that supports conflict resolution to increase employee productivity and well-being, and turn conflict into a source of strength for innovation.
Institution: State University of Jakarta
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409711793