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The Effect of Tourist Facilities and Service Quality on Visitor Satisfaction Visitors in the National Park Hiking Area Mount Gede Pangrango

Year: 2025

Type: conference-paper

Abstract: His research was conducted at Mount Gede Pangrango National Park.The purpose of this study is to determine and analyze the impact of tourism facilities and service quality on visitor satisfaction. Quality of service for the satisfaction of visitors in Gunung Pangrango National Park area. The variables used are tourism facilities and quality of service as independent variables, while the variables used are tourism facilities and quality of service as independent variables. Tourist facilities and service quality as independent variables. On the other hand, visitor satisfaction for the variable is a dependent variable. The sample used in this study consists of 100 tourists from Mount Gede Pangrango. Data were used for key data using data collection methods through observations, interviews and surveys. The analyses used include validity tests, classical acceptance tests, normal tests, multiple linear regressions, and hypothetical tests using SPSS 25 in Windows software. With the help of SPSS 25 for Windows software. The findings showed that fluctuating quality of tourist facilities and services has a significant impact on the satisfaction of visitors to Gede Pangrango tourists among mountain tourists.

Source: Proceeding of International Student Conference on Business, Education, Economics, Accounting, and Management.

DOI: 10.21009/isc-beam.013.73

Author: Siti Latifah

Institution: Universitas Binaniaga Indonesia

Language: English

Topic: Diverse Aspects of Tourism Research

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4409712232

FWCI:

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