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Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach

Year: 2025

Type: article

Abstract: This study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model aims to enhance the overall efficiency of HR processes. The study is applied to the case of the National Office for Population Identification (ONIP) in the Democratic Republic of Congo and highlights substantial improvements in human resource management. Theoretically, the approach contributes to the digital transformation field through modeling, and practically, by offering a reproducible and adaptable framework for other public organizations with limited resources.Keywords: Digitalization, HR process optimization, ONIP, HR performance, HRIS.

Source: Jurnal Teknik Industri Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri

DOI: 10.24014/jti.v11i1.36185

Authors: Evariste Sindani, Simon Ntumba Badibanga, Pierre Kafunda Katalay, Eugène Mbuyi Mukendi

Institution: University of Kinshasa

Language: English

Topic: AI and HR Technologies

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W4409714154

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