Work

Prediction of Customer Satisfaction using Machine Learning Algorithms: Perspectives of Service and Operational Factors in Airline Industry

Year: 2025

Type: conference-paper

Source: IEEE International Conference on Communication Systems and Network Technologies (CSNT)

DOI: 10.1109/csnt64827.2025.10967762

Authors: N. Shafrin Fathima, K. Ajithkumar, P. Suganthi, V. Srinivasa Kumar

Institution: SASTRA University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409724500

FWCI: 15.21

Cites: 13

Cited by: 5

Related to: 10