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Plugged into the future: how immersive technologies are changing service experiences?

Year: 2025

Type: article

Study design: Systematic Review

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-12-2024-0465

Authors: Ramzan Rafikbhai Sama, Tanushree Pande, Kirti Sharma, Kallol Das

Institutions: Jaipuria Institute of Management, Maryland Institute College of Art, Mudra Institute of Communications Ahmedabad

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4409750267

FWCI: 4.123

Cites: 162

Cited by: 10

Related to: 10