Year: 2025
Type: article
Study design: Observational Study
Abstract: Importance: The importance of the study lies in the possibility of customs leaders benefiting from the scientific outputs of the hypothetical model of the study, and that these outputs contribute, through the results and recommendations reached, to improving the response, excellence in performance, sustainability, and excellence in the services provided by Jordanian Customs.The importance of the study also stems from the importance of the sector in which it will be applied, which is considered one of the main sectors and one of the most important pillars of the national economy due to its vital role in protecting and monitoring trade and reducing economic violations.Purpose: This study investigates the impact of talent management (attracting talents, developing talents, retaining talents, and managing talent performance) on smart organization within Jordan Customs.Methodology: It is considered applied in terms of nature, and explanatory in terms of purpose, this research involved 85 employee in Jordan Customs.Findings: We accept hypothesis, which states that talent management exists in its dimensions (talent attraction, talent development, talent performance management) in the smart organization at Jordanian Customs.This result can be attributed to the ability of the Jordanian Customs Department to attract, develop, and manage talented individuals in a manner that achieves its planned objectives.Recommendations: The need to focus on better talent management to improve individual and institutional performance by attracting, retaining, training, developing, and managing talent, and Working to improve and develop the work environment and climate to enable the department to retain talent and meet and support the requirements for innovation and creativity ,the need to focus on the concept of a smart organization within the Jordanian Customs Department and benefit from the experiences of leading countries in this field to enhance the dimensions of a smart organization Conducting similar studies in other departments across the country to benefit from their findings and disseminate their recommendations.
Author: Qusay Kamal Mohammad AL-Qaraleh
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409771259