Year: 2025
Type: conference-paper
Study design: Observational Study
Abstract: This research is a quantitative research, with student respondents SMKN 4 Sukabumi City. The selection of respondents using the technique accidental sampling with total 100 respondent based on the calculation slovin formula. Data collection is done through questionnaire and interview and method of analysis using descriptive analysis, spearman rank correlation coefficient analysis, and hypothesis testing. The result of this study indicate that the interpretation of service quality variable at SMKN 4 Sukabumi City is very good with a value of 87%. Interpretation of student satisfication varable at SMKN 4 Sukabumi City is very satisfied with the value of 84%. Hypothesis testing shows a value of 5,838 > 1,98 and sig value < α is 0,000 < 0,01 the reject Ho, which means that there is a relationship between service quality and student satisfication at SMKN 4 Sukabumi City.
Authors: Nuruddin Kamil, Akmal Aziz, Oktori Kiswati Zaini, Eka Patra
Institution: Pakuan University
Language: English
Domain: Social Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W4409789577