Year: 2025
Type: conference-paper
Abstract: This study examines office administration management, specifically focusing on the procedures for incoming and outgoing mail at the UPTD SPNF SKB Kota Depok. Effective mail management is essential to maintain formal communication and ensure data security. This study discusses the inefficiencies observed in the existing manual procedures, which often lead to delays, recording errors, and loss of important documents. Using qualitative methods, data were collected through observation, in-depth interviews, and document analysis to comprehensively evaluate the procedures and challenges in the administrative system.The findings highlight the urgent need for structured standard operating procedures (SOPs) and the adoption of digital filing systems to significantly improve efficiency and security. In addition, this study emphasizes the importance of staff training on new procedures to facilitate a smooth transition from manual to digital systems. The implications of this study are significant for improving administrative processes within institutions, ultimately leading to better communication practices and maintaining the security of important documents.These results contribute to providing valuable insights into effective mail management strategies in the incoming and outgoing mail process, as well as improving the overall understanding of the incoming and outgoing mail process on best practices in document management in the digital era.
Institution: State University of Jakarta
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409825550