Motivation for Civil Service and Work Performance of Civil Servants:The Chain Mediating Effect of Organizational Trust and Organizational Incentives
Year: 2025
Type: article
Study design: Observational Study
Abstract: Deepening administrative system reform. and building a service-oriented government have made it important to consider how to develop the public service capabilities of civil servants, reasonably improve their performance, and promote the improvement of government public service quality. This article is based on the theories of public service motivation and self-determination, studying the relationship between the service motivation of civil servants and their job performance, as well as the mediating role of organizational trust and organizational motivation in the public sector. Through a questionnaire survey method, a one week data survey was conducted on in-service civil servants and 2023 MPA students from Chongqing University on the Credamo platform. Descriptive statistics, regression analysis, and mediation tests were conducted on the questionnaire data (N=418) , and the following conclusions were drawn: (1) The service motivation, work performance, organizational trust, and organizational motivation of civil servants are all at a high level, but there is still room for improvement. In addition, there are significant differences in service motivation and job performance among civil servants of different ages, years of service, and positions; (2) There is a significant positive correlation between civil servant service motivation, organizational trust, organizational incentives, and civil servant work performance; (3) The motivation for public service can predict the work performance of civil servants through three indirect paths: organizational trust, organizational incentives, and the chain mediation effect of the two; (4) There is a chain mediation effect between the public and individual levels of motivation for civil servants service and their job performance under the intervention of organizational trust and incentives; (5) There is no chain mediation effect between the motivation of civil servants to serve and task performance under the intervention of organizational trust and organizational motivation, but there is a chain mediation effect between it and relationship performance. The motivation of civil servants to serve only has a mediating effect on task performance with the intervention of organizational trust. This study reveals the intrinsic mechanism between the service motivation of civil servants and their job performance, providing new ideas for improving the level of job performance of civil servants.
Authors: Zhanshuo LIANG, Yongjin CHEN, Hongfei CHEN, Jiaqi SUN
Language: English
Subfield: Public Administration
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409826184