Work

Job satisfaction as a tool for achieving efficiency and productivity: a case study of selected mtn branches in kumasi, ghana

Year: 2025

Type: article

Abstract: In order to fill a vacuum in the literature, this study sought to investigate how job happiness affects worker performance in Ghana's telecom industry. As case study companies, the study concentrated on a few MTN Ghana locations in the Kumasi Metropolis. A descriptive survey design was used in a quantitative research technique. Most of the data was gathered using surveys. 302 respondents were chosen at random using basic random sampling and the sample size determination table developed by Krejcie and Morgan (1970). Regression analysis was used to examine the link between employee performance and job satisfaction metrics using SPSS Version 20. The results showed that relationships with supervisors, employee compensation, promotions, training and development, and the nature of work were important factors impacting job performance (efficiency and productivity). Furthermore, with the exception of interactions with coworkers, the study found a clear correlation between job satisfaction metrics and employee performance.

Source: Journal of Production Operations Management and Economics

DOI: 10.55529/jpome.51.105.114

Author: Frank Amoako Atta

Institution: Kwame Nkrumah University of Science and Technology

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

Funder: Kwame Nkrumah University of Science and Technology