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Mediating Customer Satisfaction in the Relation Between Emotional Intelligence of Employees and Customer Retention

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Contemporary Business Research

DOI: 10.21608/jcbre.2024.422432

Authors: AbdelHamid N. Basyouny, Mahmoud G.A. Khazam, Rania M. El-Masawy, Tamer I. Ashry, Talaat A. AbdelHamid

Institutions: Arish University, Mansoura University

Language: English

Topic: Emotional Intelligence and Performance

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409847629

FWCI:

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