Year: 2025
Type: article
Abstract: In This paper we explore the impact of performing preventive maintenance (PM) on time on tourists' satisfaction with hotel services. By analyzing existing literature on service quality and customer satisfaction and loyalty, we highlight how timely PM can enhance hotel facilities, improve service reliability, and ultimately boost tourist satisfaction. The study emphasizes the importance of maintaining high-quality services in the hospitality industry, particularly in the context of medical tourism, where comfort and reliability are paramount. The quantity and quality of maintenance are directly related to guest satisfaction and the overall quality of hotels. Finally, we examine several examples to illustrate the effects of PM programs on guest satisfaction. In this study, we analyze the effects of PM on guest satisfaction using a conceptual mode.
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409868938