Work

From attraction to retention: the influence of AI chatbot intelligence disclosure on customer interaction intention

Year: 2025

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-05-2024-0766

Authors: Na Liu, Si Shi, Yingying Huang, Meng Zhang, Wilson K.S. Leung

Institutions: Southwest Jiaotong University, Southwestern University of Finance and Economics, Chengdu University, Hong Kong Polytechnic University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4409959310

FWCI: 4.107

Cites: 61

Cited by: 10

Related to: 10