Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pegawai Pada BPS OKU Selatan
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aims to analyze the effect of service quality on employee satisfaction at the BPS Office of Ogan Komering Ulu Selatan Regency. The research method used is a quantitative approach with data collection techniques using a Likert scale-based questionnaire. The sample of this study involved all employees in the office, which was 19 people. The results of the simple linear regression test showed that service quality has a positive and significant effect on employee satisfaction with a regression coefficient of 0.534 and a significance value of 0.002. Validity and reliability tests showed that the research instrument was valid and consistent, with a Cronbach's Alpha value of 0.871 for service quality and 0.887 for employee satisfaction. The analysis of the coefficient of determination (R²) showed that 44.4% of the variation in employee satisfaction was explained by service quality, while 55.6% was influenced by other factors. This study emphasizes the importance of improving service quality in order to increase employee satisfaction and create a productive work environment
Source: Jurnal Wira Ekonomi Mikroskil
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4409981091