Work

Cognizance of Available Resources and Student Utilization of the University Cashier Services

Year: 2025

Type: article

Abstract: This study explored the cognizance of available resources and the utilization of university cashier services at Liceo de Cagayan University–RNP Campus. Specifically, it examined the level of awareness of payment modes, knowledge of university discount policies, and how these factors influenced transaction efficiency within the university’s cashier services. The study employed a descriptive correlational and causal research design, using a sample of 319 parents of students from the Grade School, Junior High, and Senior High departments. Data were collected through a structured survey, distributed online and in person, and analysed using frequency analysis, percentage calculation, mean, and standard deviation. The results indicated varying levels of awareness and utilization of cashier services, with significant implications for improving payment systems and discount policies. The findings suggested that enhancing transaction efficiency and increasing awareness of available discounts could contribute to a more streamlined service experience for parents and students. This study provided valuable insights for university administrators to consider adjustments to improve the accessibility and efficiency of cashier services.

Source: Psychology and Education A Multidisciplinary Journal

DOI: 10.70838/pemj.360608

Authors: Annie Lou Quider, Edzen Espina

Institution: Liceo de Cagayan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: hybrid

OpenAlex ID: W4410048524