Year: 2024
Type: review
Study design: Systematic Review
Abstract: This study analyzes the importance of administrative management in state entities, highlighting the importance of the dimensions of performance, transparency and electronic government as a crucial role in its optimization. The same was carried out using qualitative methodology and for the systematic review the document analysis instrument was applied, applying the selection criteria of the pyramid diagram. The result obtained was that the performance focuses on improving the efficiency and effectiveness of government services, guaranteeing the satisfaction of citizen needs in an agile and efficient manner. Transparency is understood as a fundamental pillar to strengthen accountability and public trust, simplifying the access to information and combating corruption. On the other hand, e-government uses advanced technologies to transform the interaction between citizens and the government, improving the accessibility of services and promoting the active participation of users in public management. Together, these dimensions not only seek to optimize administrative management, but also to build more efficient, transparent and responsible public institutions, adapted to a digitally connected society and its needs.
Author: Jhoana Puerta Cubas
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4410051162