HeartConnect: Integrating primary care and specialist cardiology for rapid access and better patient and healthcare practitioner experiences
Year: 2025
Type: article
Abstract: BACKGROUND AND OBJECTIVES: This study evaluates an innovative model of care, HeartConnect, which aims to improve timely access to specialist cardiology services and greater collaboration between general practitioners (GPs) and cardiologists. METHOD: HeartConnect was co-designed by GPs, cardiologists, researchers, patients and practice managers. A mixed-methods evaluation was performed. Details of referrals and HeartConnect appointments were collected. In total, 15 patients and six health providers were surveyed and/or interviewed. RESULTS: Ninety-five patients consented to the research (n=57 male; n=38 female; mean age 53.8 [standard deviation 19.5] years). Referrals were for review of symptoms (52%), clinical management (12%) and assessment of high-risk patients (10%). Patients were seen within two days if the appointment was made by the GP. In 91% of cases, follow-up letters were sent back to the GP on the same day. Analysis of survey and interview data showed that the model was considered acceptable. DISCUSSION: HeartConnect shows promise for reducing waiting times and enhancing collaboration between specialist cardiologists and GPs.
Institution: Macquarie University
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4410105728