Work

Improving promptness and quality of hospitalist‐consultant interactions at an academic teaching hospital

Year: 2025

Type: article

Abstract: Communication between consulting and consultant services is essential to provide high-value care. We implemented a collaborative project between hospital medicine (HM), emergency medicine (EM), and departmental leadership of the major consulting services to provide feedback regarding consultant communication, promptness, and follow-up planning. We conducted pre- and postintervention surveys of HM and EM clinicians and measured the mean turnaround time (TAT) from consult order to consultant note completion. Perceptions of consultant promptness and follow-up communication improved postintervention. Mean TAT was significantly reduced postintervention (1098 vs. 1011 min, p = .002, confidence interval [CI]: 30.7-143.3). A collaborative approach using interdepartmental feedback improved perceptions of the quality of interactions with consulting services.

Source: Journal of Hospital Medicine

DOI: 10.1002/jhm.70047

Authors: John M. Cunningham, Robert Leverence, Nico Gotera, Phillip A. Minor, Nathan Sevigny, Ankur Segon

Institution: The University of Texas at San Antonio Health Science Center

Language: English

Topic: Healthcare Systems and Technology

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: hybrid

Estimated APC paid: $3,400