Year: 2025
Type: article
Abstract: — Postal services are still important in today’s world, but many people find it hard to access them easily using mobile technology. This project introduces an AI-powered Android application developed using Kotlin, designed to help users quickly find nearby post offices, submit complaints, and get instant support through a chatbot. The app uses geo- mapping and the Gemini AI chatbot to provide real-time help and location tracking. It also includes an admin panel for managing user feedback and updating post office information. The main goal is to make postal services more user-friendly, accessible, and efficient by combining artificial intelligence and mobile technology. The app improves communication between users and the postal department while supporting smarter service delivery. Keywords— AI-Powered Application, Gemini chatbot, Geo- Mapping, Android Development, Kotlin, Postal Services, Complaint Management, Location Tracking, Mobile Application and Smart Postal System.
DOI: 10.55041/ijsrem47188
Author: Jayavadivel Ravi
Institution: Presidency University
Language: English
Topic: Mobile and Web Applications
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W4410156008