Year: 2025
Type: article
Abstract: : The Artificial Intelligence (AI) chatbots have emerged as transformative tools in the healthcare sector, enhancing patient engagement, automating routine tasks, and improving healthcare accessibility. This paper explores the development of AI-driven chatbots for healthcare, analyzing their significance, methodologies, and impact on patient care. Through a comprehensive literature review and experimental evaluation, this study presents insights into the effectiveness of healthcare chatbots and the challenges they face, including ethical concerns and data security. The results indicate that AI chatbots significantly improve patient interactions and preliminary diagnoses, though continuous improvements in natural language processing and data privacy are necessary. Additionally, key findings reveal that while AI chatbots reduce the workload on healthcare professionals and improve accessibility to medical advice, challenges related to trust, integration with existing systems, and bias mitigation require further research and development. The study concludes that AI-powered chatbots have the potential to revolutionize healthcare by improving efficiency, enhancing diagnostic accuracy, and providing 24/7 assistance. However, ensuring ethical AI development and compliance with regulatory standards remains crucial for their widespread adoption.
Authors: Harshita Mahor, Surbhi Gupta
Institution: Madhav Institute of Technology & Science
Language: English
Subfield: Health Informatics
Field: Medicine
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4410157739