Year: 2025
Type: article
Abstract: This article is devoted to studying the specifics of managing conflict situations in premium-class establishments. It presents a systematic analysis of the types of conflict characteristics found in high-status venues and identifies unique resolution mechanisms that take into account high service standards, customer experience, and the distinctive business model of elite institutions. Recommendations have been developed for premium segment establishments aimed at improving their conflict management systems. This article will be of interest to many experts, including owners and managers of high-end enterprises, service quality management specialists, customer service managers, HR experts, conflict resolution professionals, and researchers working on issues in premium establishments. The results can be used to develop and refine conflict management strategies, enhance service quality, and strengthen the reputation of premium establishments.
Author: Maksym Ivanov
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4410184112