Year: 2024
Type: article
Abstract: Decision intelligence (DI) has emerged as a transformative interdisciplinary field that integrates data science, social science, and managerial expertise to improve complex decision-making processes. As artificial intelligence (AI) continues to advance, its role in supporting strategic and operational decisions has expanded significantly, offering predictive insights, automated reasoning, and data-driven guidance across various sectors, including healthcare, finance, logistics, and governance. However, despite the impressive computational capabilities of AI, effective decision-making in real-world environments continues to depend on human judgment, which incorporates tacit knowledge, professional experience, contextual awareness, and ethical reasoning. The interplay between algorithmic intelligence and human intuition is especially critical when decisions involve ambiguity, moral considerations, or stakeholder implications that transcend quantifiable outcomes. research introduces a decision intelligence framework emphasizing a hybrid approach, merging AI-driven analytics with human-centric inputs to guide strategic decision pathways. The proposed model outlines a cyclical process where machine learning algorithms generate predictions, humans interpret these outputs within a contextual and ethical framework, and decisions are continuously refined through feedback loops. The implications of this model are significant, suggesting that organizations can enhance decision accuracy and agility by fostering a collaborative dynamic between intelligent systems and human experts. Ultimately, this framework advances the conversation about how decision intelligence can shape the future of high-stakes decision-making in an increasingly automated and data-intensive world.
Authors: Nazia Tasleem, Raghvendra Singh Raghav, Mohammed Nadeem Ansari, Anuradha Jaggi Sharma
Institution: Citigroup
Language: English
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4410186225