Work

Digital transformational outsourcing: A necessity analysis of service provider capabilities

Year: 2025

Type: article

Abstract: Capabilities enable performance, but how does their absence constrain performance? We ask this critical question as firms continuously adapt to the fast-evolving environment, refreshing their capabilities. Studying outsourcing service provider capabilities in digital transformational outsourcing in the IT-enabled business services industry, we explore the capability constraining query by adopting a necessary but not sufficient logic. By developing and testing necessity hypotheses, we identify an inherent hierarchy in dynamic capabilities, depicting how different levels of capabilities constrain performance to varying levels. The above enables us to guide an order of capability development in provider firms.

Source: IIMB Management Review

DOI: 10.1016/j.iimb.2025.100571

Authors: Sudipto Mazumder, Swapnil Garg

Institutions: Wipro (India), Indian Institute of Management Indore

Language: English

Topic: Outsourcing and Supply Chain Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $1,200