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Pengaruh Enviroment Karyawan dan Kepuasaan Pelanggan terhadap Total Quality Management pada UMKM di Cikarang

Year: 2024

Type: article

Abstract: This study aims to examine the effect of a positive work environment on customer satisfaction through the implementation of Total Quality Management (TQM) in MSMEs in Cikarang. A positive work environment is measured through [light, sound, etc.]. Customer satisfaction is measured through [conformity to expectations, interest in returning, etc.]. The research method used is quantitative by distributing questionnaires. The results of the study are expected to contribute to the development of a more effective TQM strategy in improving company performance.

Source: Jurnal Ekonomi dan Pembangunan Indonesia

DOI: 10.61132/jepi.v3i1.1068

Authors: Dede Farida, Ella Ramadhan, Fitri Sri Khairunnisa, Muhammad Ibnu Ubaidilah, Tiara Maharlica Puteri Amalia, Retno Purwani Setyaningrum

Institution: Universitas Pelita Bangsa

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4410242710

FWCI:

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